This page was last updated on 27th July 2020
In these exceptional times, we recognise that some changes need to be made to both our booking policies and to our working practice. In order to be able to take bookings, both providers and customers need to be flexible regarding cancellations due to circumstances outside our control. Accordingly, we have adopted the policies outlined below.
All persons attending any White Marmotte course or product must confirm that they have not displayed symptoms of Covid-19, nor been in contact with or shared a household with anybody displaying such symptoms within the previous 21 days, unless they have tested negative for Covid-19 since showing symptoms or being in contact with a person showing symptoms.
All participants must acknowledge and accept that participation in a group activity may expose them to a greater risk of Covid-19 infection, relative to non-participation.
Participants must agree to inform White Marmotte if they develop symptoms of or test positive for Covid-19 in the fourteen days following the course. They also must agree to be contacted by White Marmotte in the event that another course participant or White Marmotte staff member develops such symptoms or has a positive Covid-19 test result in the same period.
If a customer is forced to cancel for Covid-19 related reasons, then they will receive a full refund, even in circumstances where a full refund would not normally be granted under our terms and conditions. This will apply if a customer cannot comply with the statements above, or if they are unable to arrive at the venue due to new travel restrictions.
Conversely, if White Marmotte is forced to cancel an activity due to unavoidable Covid-19 related reasons, our liability will be limited to giving a full refund to all participants. This will apply if updated government advice or guidelines prevent us from running our products. It will also apply if the person running the activity has shown symptoms of Covid-19 or been in contact with somebody displaying symptoms and we are unable to find a replacement person to deliver the product.
This protocol is written to reflect current government guidance and best practice. As the situation is evolving rapidly, so too are the legislation, guidance and best practice. Consequently, this page will be updated whenever necessary to reflect the latest advice. All White Marmotte products will be delivered according to the Covid-19 protocol in place at the start of the course. This may differ from the protocol which was in place at the time of booking. The most up-to-date version of the protocol will always be found here at http://www.whitemarmotte.com/covid19.