Booking and cancellation policy
This page describes our normal payments schedule, and what will happen if you need to cancel your booking. Full terms and conditions are available for each of our products by following the link from the product page. Our general terms and conditions can be found at https://www.whitemarmotte.com/general-terms-and-conditions-of-sale/.
Payments
When you book, we ask for a deposit to confirm your place. The deposit amount varies from trip to trip, but is typically 20% of the total amount. For bespoke trips, the deposit amount is typically 30% of the total amount to reflect the extra work involved.
For trips booked before 1st January in the year the trip takes place, we ask for a pre-deposit (normally 50€ per person) at the time of booking, with the remainder of the standard 20% deposit due by 31st January in the year of the trip.
The balance of the trip price will be due two months before the start date of the trip. For trips booked less than two months before the trip starts, we ask for the full amount to be paid on booking.
If you book online using an “Instant Booking” link available for selected products, you will pay the correct deposit amount on booking. Otherwise we will send you a payment link in response to your booking enquiry. We will contact you and provide a payment link or invoice when further payments are due.
Cancellations and changes
If you need to cancel the trip, please let us know as soon as possible by sending an email to contact@whitemarmotte.com.
Our refund policy is as follows
Cancellation by you:
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Cancellation before 31st January in the year the trip takes place: You will receive a full refund. |
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Cancellation after 31st January, but more than two months before the start of the trip: Your deposit will be forfeited, but any other payments you have made will be refunded in full. |
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Cancellation less than two months before the start of the trip: We cannot normally offer any refund. |
If you wish to transfer the booking to another person, please notify us as soon as possible. Provided that the other person meets the age and fitness requirements we will be happy to transfer the booking without any charge.
If you wish to transfer your booking to a different White Marmotte trip, please contact us to discuss your options and we will try to facilitate this wherever possible.
Cancellation by us
In the unlikely event that we have to cancel a product, we reserve the right to do so. However we will not cancel a confirmed product within two months of the product departure unless we have not received your payment in full, or because we are forced to do so due to unforeseeable circumstances beyond our control. Where the product is cancelled for a reason other than your default in payment, we will refund all monies paid including the deposit. The exception to this is where circumstances amounting to ‘Force Majeure’ – unavoidable, unforeseeable and unusual circumstances beyond our control, occur. In such circumstances we will refund any monies not already paid to our suppliers. This is the limit of our liability to you, so please ensure your travel insurance covers you for such events.